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Shipping and Delivery Policy

1. Processing Times

  • Orders are processed within 2–3 working days after payment has been received.
  • Orders placed on weekends or UK public holidays will be processed on the next working day.

2. UK Delivery

  • Standard UK delivery takes 3–5 working days from dispatch.
  • We use Royal Mail or trusted couriers for all deliveries.
  • Delivery charges are calculated at checkout and are based on order weight and delivery location.

3. International Delivery

  • International shipping times vary depending on destination — typically 7–14 working days from dispatch.
  • Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

4. Tracking

  • Where tracking is available, details will be emailed to you once your order has been dispatched.
  • If tracking is not available, we will provide an estimated delivery window.

5. Delays

  • We aim to deliver orders promptly, but delays may occur due to postal service disruptions, customs checks, or events beyond our control.
  • We will not be liable for delays caused by third parties.

6. Delivery Issues

  • If your order has not arrived within the expected time frame, please contact us within 14 days of the expected delivery date.
  • If items are lost in transit, we will investigate and arrange a replacement or refund where appropriate.